Privacy Policy

Privacy policy for Noble Corporate Travel

This privacy policy for Noble Corporate Travel explains how we collect, use and protect personal data when you book our chauffeur services or visit our website. It also sets out your rights and how you can contact us about data protection matters.

Effective date: 7 November 2025

Data Controller

1. Data Controller

Noble Corporate Travel Limited (“Noble London”, “we”, “us”, “our”) is the data controller for personal data processed in connection with our chauffeur and corporate transport services and this website.

Registered address:
Noble Corporate Travel Limited
155 Wandle Road
Morden, SM4 6AA
United Kingdom

Telephone: +44 (0)20 7671 1282
Email: reservations@noblecorporatetravel.co.uk

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details above.

2. Personal Data We Collect

We collect and process personal data only where it is relevant to our services or required by law. The categories of data we may collect include:

2.1 Booking and Contact Information

• Name, job title, company name
• Contact details (email address, telephone number)
• Pick-up and drop-off locations, dates and times
• Flight details (for airport transfers)
• Special instructions related to the journey or passenger
• Details of passengers for whom bookings are made (e.g. clients, partners, executives, guests)

2.2 Corporate Client Data

• Corporate contact persons and authorised bookers
• Billing and invoicing information
• Contract details, service preferences and communication history

2.3 Communication Data

• Emails and enquiries submitted via our website or directly
• Call or message details relevant to bookings and support
• Feedback or complaints

2.4 Payment-Related Data

We process payment and invoice information to manage billing. We do not store full payment card details on our own systems where payments are processed via secure third-party providers.

2.5 Website and Technical Data

• IP address
• Browser type and version
• Device information
• Pages visited, time and date of visit
• Referring website and basic analytics data
• Cookie identifiers (see Cookies section)

2.6 Driver and Supplier Data

For chauffeurs and service partners, we may process additional data such as licence, insurance and compliance information, as required for contractual and legal purposes.

We may receive personal data directly from you, from your organisation (e.g. corporate bookings), from travel partners, or from publicly available professional sources where appropriate.

3.Purposes and Legal Bases for Processing

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the context, we rely on one or more of the following legal bases:

3.1 Performance of a Contract

• Managing enquiries and bookings
• Planning and delivering journeys
• Communicating about timings, changes or delays
• Issuing quotations, contracts and invoices

3.2 Legitimate Interests

• Managing relationships with clients and suppliers
• Ensuring service quality, safety and reliability
• Handling feedback, issues and disputes
• Protecting our business from fraud or misuse
• Maintaining and improving our website and services
• Limited, relevant B2B marketing where permitted

3.3 Legal Obligations

We process certain data to comply with legal, regulatory and tax obligations, and to respond to lawful requests from authorities.

3.4 Consent

Where required, for example for certain marketing communications or non-essential cookies, we rely on your consent. You may withdraw your consent at any time.

4. How We Use Personal Data

• To manage and fulfil bookings and journeys
• To provide chauffeur and corporate transport services to named passengers
• To communicate with clients and passengers about services
• To manage quotations, contracts, invoicing and payments
• To maintain service quality and handle enquiries or complaints
• To protect our rights, property and security

Where a booking is made on behalf of another individual, you confirm that you are authorised to provide their personal data and that they have been informed about this Privacy Policy.

5. Sharing Personal Data

We do not sell personal data. We may share personal data, where necessary, with:

• Chauffeurs and operational partners involved in delivering journeys
• Payment service providers and banks
• IT, hosting and software providers supporting our systems and website
• Professional advisers such as lawyers and accountants
• Regulatory or law enforcement authorities where required by law

Where third parties process personal data on our behalf, they are required to handle it securely and only in accordance with our instructions and applicable data protection laws.

6. International Transfers

If personal data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including:

• Booking and invoice records: typically up to 6 years for legal and tax purposes
• Communication and service records: for as long as reasonably required to manage our relationship and protect our interests
• Marketing data: until you unsubscribe or object
• Driver and supplier records: in line with contractual and legal requirements

When data is no longer required, we will delete or anonymise it securely.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. While we strive to protect personal data, no method of transmission or storage is completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Request restriction of processing
• Object to processing based on legitimate interests or for direct marketing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at reservations@noblecorporatetravel.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper functionality, remember preferences and analyse website use. Where required, we will ask for your consent via a cookie banner and provide options to manage your preferences.

If you disable cookies in your browser, some features of the website may not work correctly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies separately.

12. Corporate Clients Acting as Controllers

Where a corporate client provides us with personal data of its employees, clients or guests for the purpose of arranging transport, that organisation is responsible for ensuring it has a lawful basis to share such data and for informing those individuals. We process that data as an independent controller for the purposes described in this Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website and will state the effective date at the top. We encourage you to review it periodically.