Cancellation & Amendment Policy
All timings refer to the notice given before the scheduled pick-up time. “Full charge” means the full fare of the booking.
Standard cancellations, pick-up in Central London
Less than 4 hours’ notice — full charge · 4 to 6 hours’ notice — 50% charge · More than 6 hours’ notice — no charge
Pick-ups outside Central London
Add the estimated one-way travel time from Central London (W1) to the pick-up point to each of the times above.
Example: a pick-up in Oxford (approx. 90 minutes from W1) requires more than 7 hours 30 minutes’ notice to avoid any charge (6 hours + 90 minutes).
Overnight bookings
Our office and email are not monitored overnight. For any booking with a pick-up before 12:00 noon, cancellations or amendments must be received by 22:00 the previous evening. Requests received after 22:00 for a pick-up before 12:00 noon the following day will be charged in full.
Amendments
These terms also apply to changes that require a different driver. Minor changes that do not require a change of driver are not charged.
No-show
If the vehicle arrives and the passenger cannot be located within 15 minutes and we receive no contact, the booking is treated as a no-show and charged in full.
How to cancel or amend
As email is not monitored 24 hours a day, urgent cancellations or changes, especially outside office hours, must be made by telephone on +44 (0)20 7671 1282.
Reservations: +44 (0)20 7671 1282 · reservations@noblelondon.co.uk
Please enable JavaScript to view the full website.